I believe, in life, we find lessons in the most unusual places… and generally, those places are fairly uncomfortable. I saw a brilliant opportunity to teach about how to retain customers and clients, even after you’ve messed up somehow—even if they’ve vowed to themselves never to return or do business with you again. And this lesson came, of course, in an unusual way. It came to me when my husband and I went out for one birthday dinner and one birthday lunch for him (as an aside: apparently, I should just cook dinner at home for his birthdays from now [……..]
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